What is an “Epic account balance”?
Your Epic account balance (formerly known as “Epic Wallet”) is a payment method that can be used for Epic Games Store purchases or any purchase you make in games using Epic‘s payment system. You can also use your Epic account balance to make purchases in the Fab marketplace.
Where can I find my Epic account balance?
Your Epic account balance can be found in the Payment Management section of Account Settings. Additionally, you will be able to see your account balance at checkout.
How can I add funds to my Epic account balance?
You can add funds in the checkout process, or within the Payment Management section of Account Settings.
Depending on your region, you may also be able to add funds to your Epic account balance with the Fortnite gift card. Restrictions apply to the usage of Fortnite gift cards. Please check Fortnite Gift Card Terms & Conditions.
How do I spend my Epic account balance?
To spend your Epic account balance, select it as a payment method during checkout when making a purchase using Epic’s payment system.
Can I purchase subscriptions with my Epic account balance?
Yes, you can purchase subscriptions with your Epic account balance! On each renewal date for a subscription, please make sure you have sufficient balance to keep the subscription active. You can also subscribe with your account balance and then update your payment method to ensure your subscription stays active.
Can I transfer my balance between different accounts?
No, transfer of balance between different accounts is not supported.
Can I specify exactly how much balance to add to my account?
You can add fixed amounts to your account balance through the Payment Management section of Account Settings. Some retailers offer Fortnite gift cards which can be purchased in variable amounts and added to your account balance. A Fortnite gift card can only be redeemed altogether at once — you can’t redeem parts of it at a time.
Is there a limit to how much I can have in my Epic account balance?
There are standard limits for an Epic account balance, but they may vary per region.
Standard:
Your Epic account balance cannot exceed $500 USD or equivalent. Additionally, the total transactions to and from your Epic account balance within a 24-hour period cannot exceed $500 USD or equivalent. Furthermore, the total transactions to and from your Epic account balance within a 12-month period cannot exceed $5,000 USD or equivalent.
Germany:
In Germany, your Epic account balance cannot exceed €250. Additionally, the total amount added to your Epic account balance within a calendar month cannot exceed €250. Furthermore, the total transactions to and from your Epic account balance within a 12-month period cannot exceed €3,000.
Mexico:
In Mexico, your Epic account balance cannot exceed $3,500 USD or the equivalent in Mexican pesos. Additionally, the total amount added to or spent from your Epic account balance within any six-month period cannot exceed $3,500 USD or the equivalent in Mexican pesos.
If I made a purchase using my Epic account balance, can I request a refund?
Yes. If you've completed a purchase with your Epic account balance funds, you can request a refund for eligible purchases. For more information, see our Epic Account Balance Terms and Conditions.
Can I refund the balance I put in my Epic account?
No. Your Epic account balance itself is non-refundable (unless required by applicable law). Epic account balance funds do not have an equivalent in real currency and cannot be exchanged for cash. See our Epic Account Balance Terms and Conditions for more information.
If I make a purchase with a payment method besides my Epic account balance (like a credit card), can I refund it to my Epic account balance?
Yes! If your purchase is eligible for a refund and was completed using a payment method besides your Epic account balance, you have the option to receive your refund as funds into your account balance rather than a refund to the original payment method.
Are there any restrictions for players in Cabined Accounts?
Players in Cabined Accounts can only use their account balance to make purchases for Epic’s games like Fortnite (excluding Fortnite Crew subscriptions). To learn more about Cabined Accounts, please visit the Epic Games Safety and Security Center.
Do parental controls extend to an Epic account balance?
Yes. If a parent has required their Parental Controls PIN code to authorize purchases, their PIN code will be required for all purchases regardless of payment method. (Please note that redeeming a Fortnite gift card to an Epic account balance does not require a Parental Controls PIN.)
To learn more about Parental Controls for Epic accounts, please visit the Epic Games Safety and Security Center.
Can I use my Epic account balance to make in-game purchases?
Yes, you can use your Epic account balance for purchases in games that have integrated Epic’s payment system.
If I want to delete my Epic Games account, what happens to my unused balance?
Once an account is deleted, any unused balance will be permanently deleted as well.
I’m having technical issues with my Epic account balance. What should I do?
If you’re having technical issues with your Epic account balance, please submit a player support ticket and we will assist you.
You can also submit a ticket if you have questions about any recent purchases you made with your Epic account balance.
What methods can I use to add to my Epic account balance?
You can add to your Epic account balance with payment methods supported in your region. For example, many regions support credit card, debit card, and PayPal.
Will Epic account balance be supported in more regions in the future?
Yes! We’re working on expanding Epic account balance to support more regions in the future, so stay tuned.